Program/Meeting Coordinator

Who We Are:

The National Association of Attorneys General (NAAG) was founded in 1907 to help Attorneys General fulfill the responsibilities of their office and to assist in the delivery of high-quality legal services to the states and territorial jurisdictions.

The National Association of Medicaid Fraud Control Units (NAMFCU) was founded in 1978 to assist the state Medicaid Fraud Control Units (MFCUs) with fulfilling their responsibilities to investigate and prosecute Medicaid provider fraud and resident abuse and neglect. NAMFCU’s mission is to promote interstate cooperation and communication, to provide for the exchange of information, to assist with improving the quality of Medicaid fraud and resident abuse investigations and prosecutions by offering regular training programs and to educate the public about the activities of the Medicaid Fraud Control Units.

We are looking for a Program/Meeting Coordinator to join our team.

The Job Brief:
 

The Program/Meeting Coordinator serves as the liaison between NAMFCU, and its members specifically related to member requests and support. The coordinator will maintain membership information in the association’s membership database, respond to member inquiries and provide member reports. Ultimately, the Program/Meeting Coordinator will be facilitating strong relationships between members and the organization and cultivating a high standard of customer service.

The Program/Meeting Coordinator reports to the Meetings Manager.

A Typical Day: 

• Prepare welcome materials and provide outreach to new members;
• Serve as liaison for member requests;
• Create member reports;
• Track and report on various member data;
• Association membership data maintenace:
  • o Provide training to members on using the Association’s websites;
  • o Ensure the accuracy of all member records including, but not limited to, running duplicate checks and updating profiles or data addresses as needed;
  • o Ensure meetings are setup in databases in accordance with NAAG policies;
  • o Monitors registrations, reservations, and applications on a daily basis;
  • o Participate in continuous improvement efforts in enhancing performance and providing increased functionality of database system; and
  • o Work closely with other departments and vendors to ensure proper functionality of the system;
  • o Manage distribution and collection of responses to information requests.
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• Creates, prepares, and distribute meeting information, i.e. tracking, proofing, and reporting about all incoming training applications, registration forms, invoices, rooming and registration lists, name badges, name tents, rosters, and evaluation forms;
• Operate and maintain the Association’s Learning Management Systems for training programs;
• Prints/scans and ships/receives materials from the Association’s office to meeting venues;
• Resolves audio visual technical issues for virtual events for speakers, staff, and attendees;
• Assist with members questions and inquiries;
• Tracks and purchases inventory and supplies.

• Assists with the LMS content, i.e. Committee Lists, training schedules, and contact lists;
• Maintains the Association’s calendars: meetings and out of office notifications;
• Coordinates travel arrangements for Executive Director;
• Coordinates and drafts agendas for all internal staff meetings;
• Provides administrative support to the Executive Director and Meetings Manager;
• Assists with scheduling virtual meetings as needed;
• Other duties as assigned based on needs of the Association.

Is This You?

• Undergraduate university degree
• At least 2-3 years business/professional, customer service experience required
• Ability to maintain confidentiality, professionalism, composure, and discretion
• Provide a high-level of customer service, respond quickly to requests, anticipate members’ needs, and maintain a positive attitude
• Detail orientated, mission focused, patient, and an effective team player
• Ability to problem solve and exercise sound judgment independently
• Excellent PC skills (Microsoft 365, HTML, Excel)
• Experience using membership databases or CRMs
• Excellent verbal and written skills

Location:
 

NAAG is headquartered in Washington, D.C. This position requires some/moderate travel.

Terrific Total Compensation Package:

• Salary range is $50,000 - $55,000 and is commensurate with experience and budget availability.
• NAAG offers a generous benefits package which includes paid time off, health, dental, vision, life/disability, long-term care, and 401k retirement plan.

To Apply:

We invite you to apply today! Please click “Apply” below and please be sure to submit a cover letter and resume. This is required for consideration.  Applications will be reviewed on an ongoing basis. 

NAAG believes that diversity, equity, and inclusion are critical to our success.
We seek to recruit, develop, and retain the most talented people from a diverse candidate pool.