Member Services Coordinator

Who We Are:

Founded in 1907, the National Association of Attorneys General (NAAG) serves as the national forum for attorneys general and their staff to collaboratively address issues important to their work and provides resources to support the work of the offices of attorneys general in protecting the Rule of Law and the United States Constitution. NAAG fosters an environment of “cooperative leadership,” helping attorneys general respond effectively – individually and collectively – to emerging state and federal issues. NAAG emphasizes a commitment to professional excellence and the quality of life for our employees.

The National Association of Medicaid Fraud Control Units (NAMFCU) was founded in 1978 to assist the state Medicaid Fraud Control Units (MFCUs) with fulfilling their responsibilities to investigate and prosecute Medicaid provider fraud and resident abuse and neglect. NAMFCU’s mission is to promote interstate cooperation and communication, to provide for the exchange of information, to assist with improving the quality of Medicaid fraud and resident abuse investigations and prosecutions by offering regular training programs and to educate the public about the activities of the Medicaid Fraud Control Units.

We are looking for a Member Services Coordinator to join our team.

The Job Brief:
 

The Member Services Coordinator serves as the liaison between NAMFCU, and its members specifically related to member requests and support. The coordinator will maintain membership information in the association’s membership database, respond to member inquiries and provide member reports. Ultimately, the Member Services Coordinator will be facilitating strong relationships between members and the organization and cultivating a high standard of customer service.

The Member Services Coordinator reports to the Meetings Manager.

A Typical Day: 

• Prepare welcome materials and provide outreach to new members;
• Manage Training Program invoices, coordinating with the NAAG Finance department as necessary;Association membership data maintenance:
  • Create and maintain member data reports;
  • Provide training to members on using the system;
  • Ensure the accuracy of all member records including, but not limited to, running duplicate checks and updating profiles or data addresses as needed;
  • Ensure meetings are setup in database in accordance with NAAG Finance policies;
  • Participate in continuous improvement efforts in enhancing performance and providing increased functionality of database system; and
  • Work closely with other departments and vendors to ensure proper functionality of the system
• Assist (potential) meeting registrants with questions about NAMFCU programs or services;
• Manage distribution and collection of responses to information requests.

• Creates, prepares, and distribute meeting information, i.e. tracking, proofing, and reporting about all incoming training applications, registration forms, invoices, rooming and registration lists, name badges, name tents, rosters, and evaluation forms;
• Creates and ships materials to and from venues;
• Resolves audio/visual/technical issues for virtual events for speakers, staff, and attendees;
• Tracks and purchases inventory and supplies.

• Assists with Association Website content and management; i.e. committee lists, training schedule, job listings, and contact list;
• Maintains the Association’s calendars: meetings and out of office;
• Coordinates travel arrangements for Executive Director;
• Coordinates and drafts agendas for all internal staff meetings;
• Provides administrative support to the Executive Director and Meetings Manager;
• Other duties as assigned based on needs of the Association.

Is This You?

• Undergraduate university degree
• At least 2-3 years business/professional, customer service experience required
• Ability to maintain confidentiality, professionalism, composure, and discretion
• Provide a high-level of customer service, respond quickly to requests, anticipate members’ needs, and maintain a positive attitude
• Detail orientated, mission focused, patient, and an effective team player
• Ability to problem solve and exercise sound judgment independently
• Excellent PC skills (Microsoft 365, HTML, Excel)
• Experience using membership databases or CRMs
• Excellent verbal and written skills

Location:
 

NAAG is headquartered in Washington, D.C. This position requires some/moderate travel.

Terrific Total Compensation Package:

• Salary range is $50,000 - $55,000 and is commensurate with experience and budget availability.
• NAAG offers a generous benefits package which includes paid time off, health, dental, vision, life/disability, long-term care, and 401k retirement plan.

To Apply:

We invite you to apply today! Please click “Apply” below and please be sure to submit a cover letter and resume. This is required for consideration. Applications received prior to December 19, 2022 will be given priority review. Applications will be reviewed on an ongoing basis. 

NAAG believes that diversity, equity, and inclusion are critical to our success.
We seek to recruit, develop, and retain the most talented people from a diverse candidate pool.